Shipping & Returns

The shipment will be made between 7 to 15 days, from the order confirmation. Then, a table of prices, so you can calculate the price of your shipment as long as the package does not exceed 150cm adding width + length + height.

Shipping costs

Peninsular Spain and Portugal €6 Free from €100
Balearic Islands, Ceuta and Melilla €8 Free from €110
Canary Islands €10 Free from €120
Rest of Europe €15 Free from €170
Rest of the world €25 Free from €200

Prices with VAT included. Prices with taxes included.

Processing of orders

The courier company routinely delivers the packages during business hours, making deliveries more comfortable in the workplace. If you have any preference of time for delivery between morning or afternoon you can indicate it in the comment of the order and it will be communicated to the carrier. Crapulia.com processes orders from Monday to Friday except for: holidays, adverse weather causes for animals, unforeseen events, etc. crapulia.com, after bank confirmation of the order, proceed to the packaging of the order may take between 0h-48h to process the order for shipment. On certain exceptional occasions, deadlines may be affected. In such cases, the client will be duly informed about the status of his order.

Forms of Payment / Processing time of the order according to the payment method

Payment by bank transfer: In case of bank transfer, the package will be prepared at the time of receipt in our CaixaBank bank account of the transfer corresponding to the payment of your order. Please note that if you make a transfer from a different bank or box to CaixaBank, it will not be effective until 48 hours after it has been made. Usually between 48h-72 h.

Payment by Income in bank account: the package will be prepared at the time of receipt in our CaixaBank bank account of the income corresponding to the payment of your order.

In case we do not have any of the requested products occasionally, we will contact you to confirm if you want to change it or delete it from your purchase. All prices of crapulia.com are expressed with VAT included. crapulia.com reserves the right to modify prices without prior notification to its customers. The prices applied will be valid when making the firm order. Promotional gifts and offers are subject to inventory.

Guarantees and returns

Returns

The steps for guarantees and returns, will be addressed in the email address contacto@crapulia.com or phone 680911947.

The guarantee is governed by current legislation. crapulia.com, does not take charge of claims 7 days after receiving the material and having accepted it, or errors in the online application. If you are not satisfied with your order, you have a period of 7 days from the receipt of the order to return it (Art. 44 of Law 7/1996, January 15 of Retail Trade Regulation modified by Law 47/2002, of December 19.)

If an unsolicited or wrong item has arrived, the shipping and collection costs in case of return will be paid by crapulia.com. To make such return and pay the amount of the item, the product must be in perfect condition, in its original packaging without breaking and in perfect condition. Once the merchandise is received in our warehouses, and after checking the status of the same, we will proceed to refund the amount by bank transfer to the account indicated by the customer. Claims for possible incidents such as that the product is delivered damaged, damaged, wrong, or for any other cause susceptible to claim, will be treated as follows: The original of the return page must always be returned completed. In the case of requesting refund of the amount, the customer must send the product to crapulia.com within 7 days after receiving the order, and the return costs are borne by the customer, (according to Law of 15 / 1/96 number 7/1996). If on the contrary you want the replacement of the product, crapulia.com is committed to deliver to the customer another product in perfect condition once the defective product has been collected, and that this has been reviewed in our facilities. The rules regarding the returns, (regulated by the Law of 15/1/96 number 7/1996) claims, guarantee and issuance of invoices, are the following:

All merchandise is insured against breakage and damage.

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.